Terms and Conditions

These Terms and Conditions govern your use of our website, products, and services. By accessing or using our website and placing an order, you agree to abide by these terms. If you do not agree with any part of these terms, please do not use our website.

General Information

• Company Name: Ritchy C&B Needs

• Website: https://www.ritchycnbneeds.com

• Contact Information: speak@ritchycnbneeds.com

• These Terms and Conditions apply to all users of the website, including browsers, customers, and contributors of content. By accessing or using the website, you agree to comply with these Terms and Conditions.

Product Descriptions and Availability

• We make every effort to provide accurate product descriptions, images, and pricing on our website. However, we do not warrant that the product descriptions or any other content on our website are accurate, complete, reliable, current, or error-free. If a product offered by Ritchy C&B is not as described, your sole remedy is to return it in accordance with our [Return & Refund Policy].

• Product Availability: All items are subject to availability, and we reserve the right to limit the quantity of products we supply. If an item you have ordered becomes unavailable, we will notify you via email and either offer a refund or an alternative product.

Pricing and Payment

• Pricing: All prices listed on the website are in INR, unless otherwise stated. We reserve the right to modify the prices at any time, but any price changes will not affect orders that have already been confirmed.

• Payment Methods: We accept the following forms of payment: [UPI, Credit/Debit Cards. Payment is due at the time of purchase.

• Taxes and Duties: Depending on your location, taxes, shipping fees, and/or customs duties may apply. These are the responsibility of the customer and will be added to your total at checkout.

Orders and Shipping

• Order Confirmation: When you place an order on our website, you will receive an order confirmation email. This does not mean your order has been accepted. Your order will only be considered accepted once it has been processed and shipped.

• Shipping: We offer shipping to INDIA. Shipping costs are calculated at checkout based on your location and the size/weight of your order. Delivery times may vary depending on your location and the shipping method selected.

• Order Cancellations: Orders can be cancelled within [24 hours] of placing the order, provided the order has not yet been processed or shipped. After this period, cancellations cannot be made.

Returns and Exchanges

• We want you to be completely satisfied with your purchase. For more details on our return and exchange process, please refer to our [Return and Refund Policy].

• Returns must be requested within 3 days of receiving your order. Items must be unused and in their original packaging. Customized or personalized items may not be eligible for return or exchange.

Intellectual Property

• All content on our website, including logos, images, designs, product descriptions, and text, is the property of Ritchy C&B and is protected by intellectual property laws. You may not use, reproduce, distribute, or display any content from our site without our express written permission.

User Conduct

• By using our website, you agree to:

• Not engage in any fraudulent or illegal activity.

• Not submit any content or post reviews that are harmful, defamatory, abusive, or infringe on the rights of others.

• Not interfere with the website’s functionality or security features.

• You are responsible for your actions on our website, including the content you submit.

Limitation of Liability

• To the fullest extent permitted by law, Ritchy C&B shall not be liable for any indirect, incidental, special, or consequential damages arising out of the use of our website, products, or services, including but not limited to damages for loss of profits, goodwill, or data.

Privacy Policy

• We respect your privacy and are committed to protecting your personal data. For information on how we collect, use, and protect your personal information, please review our [Privacy Policy].

Changes to Terms and Conditions

• We reserve the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and the updated date will be reflected at the bottom. It is your responsibility to review these terms periodically.

Governing Law

• These Terms and Conditions are governed by the laws of India. Any legal disputes arising from the use of this website will be resolved in the appropriate courts of INDIA.

Service Agreement

Services Provided

• We provide a range of car cleaning services, including exterior wet dry washing, interior cleaning, and detailing. The specific services requested by the client will be outlined in the booking confirmation. Prices are subject to change based on the condition of the vehicle and any additional services requested.

Booking and Payment

• Clients can book services through our website, WhatsApp, or on call. A deposit is not required to secure the booking. Full payment is due upon completion of the service. We accept cash and online payments.

Cancellation Policy

• Clients must provide at least 24 hours' notice to cancel or reschedule a booking. No cancellation fee will be incurred.

Vehicle Condition Policy

• Clients are responsible for ensuring their vehicle is in a condition suitable for cleaning. We reserve the right to refuse service at any time with prior intimation to the client.

Personal Property Policy

• Clients should remove all personal belongings from their vehicle before the service. We are not responsible for any lost or damaged items left in the vehicle.

Damage and Liability Policy

• While we take utmost care in handling your vehicle, we are not liable for any pre-existing damage or damage that occurs during the cleaning process. Clients should inspect their vehicle before and after the service in the presence of our representative.

Service Limitations

• Our services may be affected by weather conditions or equipment failure. In such cases, we will reschedule the service at no additional cost to the client.

Customer Conduct

• We expect clients to treat our staff with respect. Any form of verbal or physical abuse will not be tolerated and may result in the termination of services.

Privacy Policy

• We are committed to protecting your privacy. Any personal information collected during the booking process will be used solely for the purpose of providing our services and will not be shared with third parties.

Contact Us

• If you have any questions about these Terms and Conditions, please contact us at: speak@ritchycnbneeds.com